Your Privacy Matters to Us

Learn how we collect, use, and protect your personal information when you use FreshMart services.

Last updated: December 20, 2025

FreshMart is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services.

By using our services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information except as described in this Privacy Policy.

Information We Collect

Personal Information

Name, email address, and phone number
Delivery address and billing address
Payment information (processed securely by third-party providers)
Account preferences and order history
Communication preferences

Usage Information

Pages visited and time spent on our website
Products viewed and added to cart
Order history and shopping preferences
Device information and IP address
Location data for delivery services

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential cookies: Required for website functionality
Analytics cookies: Help us understand how you use our site
Marketing cookies: Used to show relevant advertisements
Preference cookies: Remember your settings and preferences

How We Use Your Information

Service Delivery

• Process and fulfill your orders
• Arrange delivery to your location
• Provide customer support
• Send order confirmations and updates

Account Management

• Create and manage your account
• Process payments securely
• Save your preferences
• Provide order history

Communication

• Send service-related notifications
• Respond to your inquiries
• Send marketing communications (with consent)
• Provide important updates

Improvement

• Analyze usage patterns
• Improve our services
• Develop new features
• Ensure security

Information Sharing and Disclosure

We DO NOT sell your personal information

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

We may share your information in the following circumstances:

Service Providers: With trusted partners who help us operate our business (delivery services, payment processors, customer support)

Legal Requirements: When required by law or to protect our rights and safety

Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Encryption

All data transmitted is encrypted using SSL/TLS protocols

Access Controls

Limited access to personal data on a need-to-know basis

Regular Audits

Security assessments and vulnerability testing

Data Minimization

We only collect and retain necessary information

Your Rights and Choices

You have the following rights regarding your personal information:

Access & Portability

Request a copy of your personal data

Correction

Update or correct inaccurate information

Deletion

Request deletion of your personal data

Opt-out

Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@freshmart.com or through your account settings.

If you have any questions about this Privacy Policy or our data practices, please contact us:

Privacy Officer

privacy@freshmart.com

1-800-PRIVACY

Mailing Address

FreshMart Privacy Team
123 Grocery Street
Food City, FC 12345

FreshMart